Bill Spreitzer Conducts “Managing Customer Expectations” Workshops

A highly interactive 2 hour workshop focused on understanding your customers’ needs and wants, developing service standards, and delivering on your promises. The service organizations that attended this workshop, “Managing Customer Expectations”, understand the importance of meeting and in some instances exceeding their customers’ expectations so as to effectively compete in today’s economy. Having a mind set along with tools and action plans made this workshop a valuable experience for all those who attended.